Telephone vocabulary and phrases

*Telephone vocabulary and phrases*

ടെലിഫോൺ അനുബന്ധ വാക്കുകളും ശൈലികളും:
1. May I speak to...(ഞാൻ ...നോട് സംസാരിക്കട്ടെയോ?)
2. I am calling on behalf of...(ഞാൻ -------------നുവേണ്ടി വിളിക്കുന്നു )
3. How may I help you?(എനിക്ക് നിങ്ങളെ എങ്ങനെ സഹായിക്കാനാകും?)
4. Where are you calling from?(നിങ്ങൾ എവിടെ നിന്ന് വിളിക്കുന്നു?)
5. I'd like to speak to...( ഞാൻ  ...നോട് സംസാരിക്കാന്‍ ആഗ്രഹിക്കുന്നു ...)
6. I'm afraid you've got the wrong number.(നിങ്ങൾക്ക് തെറ്റായ നമ്പർ കിട്ടിയതായി ഞാൻ ആശങ്കപ്പെടുന്നു.)
7. Your voice is cracking.(നിങ്ങളുടെ ശബ്ദം മുറിഞ്ഞുകേള്‍ക്കുന്നു.)
8. I can't hear you too well.(എനിക്ക് നിങ്ങള്‍ പറയുന്നത് നന്നായി കേൾക്കാൻ സാധിക്കുന്നില്ല.)
9. Could you please repeat what you just said?(നിങ്ങൾ ഇപ്പോള്‍ പറഞ്ഞത് ദയവായി ആവർത്തിക്കാമോ?)
10. I'm afraid I can't hear you.(നിങ്ങളുടെ ശബ്ദം കേൾക്കുന്നില്ലയെന്നതില്‍ എനിക്ക് ആശങ്കയുണ്ട്.)
11. Would you like to leave a message?( ഒരു സന്ദേശം വിടാൻ നിങ്ങൾക്ക് ഇഷ്ടമാണോ?)

Holding the line:(ലൈൻ ഹോൾഡ് ചെയ്യുമ്പോള്‍)
1. Just a moment, please.(ദയവായി ഒരു നിമിഷം തരൂ.)
2. Please hold on(ദയവായി ഹോൾഡ്  ചെയ്യുക)
3. Hang on(ദയവായി അല്പനേരം കാക്കൂ.. )

Direct to Indirect speech

*Let's see how tenses change from Direct to Indirect speech:*

Rules - Direct Speech to Indirect Speech

Simple Present Changes To Simple Past
E.g. "I always drink coffee", she said - She said that she always drank coffee.

Present Continuous Changes To Past Continuous
E.g. "I am reading a book", he explained. - He explained that he was reading a book.

Present Perfect Changes To Past Perfect
E.g. She said, "He has finished his work" - She said that he had finished his work.

Present Perfect Continuous Changes To Past Perfect Continuous
E.g. "I have been to Spain", he told me. - He told me that he had been to Spain.

Simple Past Changes To Past Perfect
E.g. "Bill arrived on Saturday", he said. - He said that Bill had arrived on Saturday

Past Perfect Changes To Past Perfect (No Change In Tense)
E.g. "I had just turned out the light," he explained. - He explained that he had just turned out the light.

Past Continuous Changes To Past Perfect Continuous
E.g. "We were living in Paris", they told me. - They told me that they had been living in Paris.

Future Changes To Present Conditional
E.g. "I will be in Geneva on Monday", he said - He said that he would be in Geneva on Monday.

Future Continuous Changes To Conditional Continuous
E.g. She said, "I'll be using the car next Friday." - She said that she would be using the car next Friday.

Direct - Indirect:(ഡിറക്ട് - ഇന്‍ഡിറക്ട് )

1. Will - Would

2. Can - Could

3. Must - Had to

4. Am/Are/Is going to - Was/Were going to

5. Mustn't - Mustn't

6. Could - Could

7. Would - Would

8. Should - Should

9. Might - Might

10. Today - That day

11. Tomorrow - The next day

12. Next day - The following day

13. Now - Then

14. Yesterday - The day before

15. Last week - The week before

Motivational story

A hole in the boat:
A man was asked to paint a boat.

He brought with him paint and brushes and began to paint the boat a bright red, as the owner asked him.

While painting, he noticed that there was a small hole in the hull, and quietly repaired it.

When finished painting, he received his money and left.

The next day, the owner of the boat came to the painter and presented him with a nice cheque, much higher than the payment for painting.

The painter was surprised and said "You've already paid me for painting the boat Sir!"

"But this is not for the paint job. It's for having repaired the hole in the boat."

"Ah! But it was such a small service... certainly it's not worth paying me such a high amount for something so insignificant."

"My dear friend, you do not understand. Let me tell you what happened.

When I asked you to paint the boat, I forgot to mention about the hole.

When the boat dried, my kids took the boat and went on a fishing trip.

They did not know that there was a hole. I was not at home at that time.

When I returned and noticed they had taken the boat, I was desperate because I remembered that the boat had a hole.

Imagine my relief and joy when I saw them returning from fishing.

Then, I examined the boat and found that you had repaired the hole! You see, now, what you did? You saved the life of my children! I do not have enough money to pay your 'small' good deed."

_So, no matter who, when or how. Just continue to help, sustain, wipe tears, listen attentively and carefully repair all the 'leaks' you find, because you never know when one is in need of us or when God holds a pleasant surprise for us to be helpful and important to someone_.

_You may have repaired numerous 'boat holes' along the way... of several people without realizing how many lives you've saved_.

*✨So Keep up Good
work ...✨💐

Activity for.... Positive thinking

Finding Happiness

Once a group of 50 people was attending a seminar.

Suddenly the speaker stopped and started giving each person a balloon. Each one was asked to write his/her name on it using a marker pen. Then all the balloons were collected and put in another room.

Now these delegates were let in that room and asked to find the balloon which had their name written, within 5 minutes.

Everyone was frantically searching for their name, pushing, colliding with each other, and there was utter chaos.

At the end of 5 minutes, no one could find their own balloon.

Now each one was asked to randomly collect a balloon and give it to the person whose name was written on it. Within minutes everyone had their own balloon.

The speaker began: This is exactly happening in our lives. Everyone is frantically looking for happiness all around, not knowing where it is. Our happiness lies in the happiness of other people. Give them their happiness, you will get your own happiness.

And this is the purpose of human life.

👆🏼